FAQ
FAQ • GOTHIC GARAGE
QUESTIONS FROM THE GARAGE Shipping, orders & custom chaos — all in one place.
Not sure when your order will land, how tracking works, or if we can make something custom for you? Start here before sliding into our inbox.
When will my order arrive? ➤
Items take one to three business days to process. Orders will arrive between three and
six business days after shipping.
How will I receive my tracking info? ➤
When your order finishes processing and begins its journey to you, you’ll receive a
shipping confirmation email with tracking links.
Can I cancel or change my order? ➤
Once the order is placed, we immediately begin creating it for you, so please make sure
you’ve chosen the correct items. We can’t cancel or change anything once items have been
purchased.
Can I return my purchase? ➤
Due to the nature of our business, we cannot accept returns at this time. If for some
reason you are unhappy with the quality of the workmanship, we’ll send you a
replacement item once you’ve shipped back the original at no additional cost.
Can we create custom orders? ➤
Yes. We have the ability to design almost anything to create something truly custom for
you. Reach out through the contact page with your idea and we’ll see what kind of chaos
we can cook up.
Where are your products made? ➤
We make everything in-house in Boca Raton, Florida. Everything is hand-drawn, handmade,
and comes with true small-business love.